Frequently Asked Questions
We hope that here you will find the answers to your hosting related confusions.


Hostkerala is here to answer all your doubts regarding hosting.

  • Shared Hosting
  • Physical backup
  • Data Safety
  • Restricted file upload
What is Nvme SSD Hosting?
  • Nvme SSD is a new version of SSD disk that can transfer much faster than normal SSD hard disk.

    That is 20 times faster than a normal SSD when using Nvme SSD hosting.

Can I upgrade hosting plans in future?
  • Of course it is possible to upgrade from our basic plan Turbo1 to Turbo2 and Turbo3 plans in the future if needed.

    If you want to upgrade the plan, just prepare a support ticket.

What is Physical backup addon?
  • Physical Backup is a service of Hostkerala that can be purchased as an addon at the time of your hosting purchase. It costs only 199 rupees for one year. You only need to purchase this addon if you need it.

    By purchasing this Physical Backup addon, your website data will be stored in our external hard disk once within the 7th day from the day you purchased the hosting. If you need this backup, notify us through a support ticket and you will receive a link to download your backup.

Will the data be safe if physical backup is taken?
  • When you purchase a Physical backup addon we save your data in 2 categories. Master Copy and Secondary Copy into 2 sections.

    That is, your website data is stored on the first external SSD hard disk called master copy and your website data is stored on the second external SSD hard disk called secondary copy. Because your website data is valuable to us, we give our utmost protection to your website data.

Can you get physical backup email support?
  • You can definitely contact. for your queries.

Is our website data safe on HostKerala hosting platform?
  • Hosting is a cloud storage space that works with the help of an electronic hardware (SSD Hard disk) and software. If its hard disk fails beyond repair, there is a chance that your website data will be lost.

    So after completing the website creation, it would be good for you to take a local backup and keep it. Please note that Hostkerala will not be held responsible if your website data is compromised in any way.

Is there any way to avoid losing website data?
  • To keep website data safe, you can log in to your website cpanel and go to the Backup section, then you can download your website backup and store it on your computer.

    Otherwise, if you buy hosting from HostKerala and buy physical backup addon, our team will copy your backup and keep it on our hard disk.

Is there any money back guarantee with the Linux Web Hosting services?
  • No.

    Please note that if you request a refund after placing your hosting order, we cannot offer a refund.

What file types should not be uploaded?
  • All services provided by HostKerala may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any law is prohibited. This includes, but is not limited to copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and another statute. The subscriber agrees to indemnify and hold harmless HostKerala from any claims resulting from the use of the service which damages the subscriber or any other party.

    Note: Pornography and sex-related merchandising are prohibited on any HostKerala server. This includes sites that may infer sexual content or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to HostKerala servers or any other server on the Internet. Links to such materials are also prohibited. Contact our sales department for any clarification.

Restricted content examples?
  • a.) Pirated software b.) Bulk Email related products c.) Movie & Song Uploading are downloading sites, Audios, Videos, Apk files are not allowed in any of our Hosting plans. d.) Pornography e.) GPL Licensed WordPress Themes or Scripts and Nulled WordPress Themes or Scripts f.) Hacking/cracking related websites h.) Warez and/or copyrighted MP3s i.) Material illegal under Indian & United States of America law j.) Sites containing or linking to material that may be considered detrimental to the public health, safety, or welfare. (Such as, but not limited to Anarchists Cookbook, bomb-making, weapon information, or anything else that may be considered detrimental or illegal.) cloudpoco will be the sole arbiter as to what constitutes a violation of this provision and reserves the right to deactivate and remove any site at any time for any reason.

    HostKerala will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws. Notices of infringement that do not comply with this act will not be processed. We will act in accordance with the DMCA when handling infringement reports.




Kochi, Kerala

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